By the means of an audit it is systematically verified, whether a process meets certain requirements and guidelines. For this purpose, the audit questions of a precisely define question catalog are answered according to the actual state.
The objective assessment of the audited process shows the best results, if the qualitative audit results are quantified, hence condensed into key figures. A one-time audit discloses the actual state. However, regular audit visualize development trends.
Within the continuous improvement process, auditing is a valuable tool, as need for action is objectively disclosed and improvement measures can be easily identified. The effectiveness if improvement measures can be evaluated using the following audits.
In particular, the improvement process benefits from the fact that “soft” factors, such as employee motivation, can be verified and documented using an audit as well.
Furthermore, auditing promotes fair competition, as audit results verifiably motivate many employees to improve their own performance.